Feb 05, 2020 if you see the report or report a problem button next to the item that you want to request a refund for, click it. We may also send you occasional email newsletters relating to easy digital downloads updates, promotions, easy digital downloads extensions and the like. If this information was automatically filled in, check to be sure the product title and order number are correct. Accept bitcoin, bitcoincash, litecoin, dash, dogecoin, speedcoin, reddcoin, potcoin, feathercoin, vertcoin, peercoin, monetaryunit payments in easy digital downloads. You can refund some or all of the items from an order. Please visit the support page if you need to submit a support request. Letter to claim a refund for a faulty digital download.
Easy digital downloads has probably crossed your radar. As the name suggests, easydigitaldownloads is a free wordpress plugin that makes it easy to sell digital downloads on your site. What happens when its a digital product that cant be. Sell license keys for your software and digital products. When you consider the refund period for your digital products e. Transform your site into a fullfledged, multivendor digital marketplace.
Free return and refund policy template when your business operates in the digital ecosystem, it is very important to operate within the legal boundaries to avoid any potential issues. The software can also be used to view vat obligations, liabilities and payments held by hmrc making it a onestopshop for submitting returns and managing. Sample return policy for ecommerce stores termsfeed. The 6 best easy digital downloads wpbakery page builder addons youll ever need to power up your edd marketplace.
Easy digital downloads is a complete ecommerce solution for selling digital products on wordpress. Over the last 12 months, in terms of number of sales, around. For subscriptions with a renewal period longer than one month, new subscribers are eligible for a full refund if they cancel within 7 days of purchase. Gourl easy digital downloads edd bitcoin altcoin payment.
Follow the instructions on the page to choose the reason why you want a refund and submit your request. Theyre a popular choice because theyre easy to market, simple to package and can sold at the click of a button. How to sell digital downloads with wordpress and easy digital downloads now that youve been convinced of why you should use this ecommerce plugin for wordpress to sell digital downloads online, its time to see just how easy it is to use and how quickly you can have your first digital product online for sale. When you process a refund in paypal, wait for 23 minutes for paypals ipn to communicate with your copy of easy digital downloads before updating the record in your own store. This will download the latest developer copy of easy digital downloads. The plugin is free to download, and, as with other highquality wordpress solutions, its functionality can be extended by many free and premium addons. Easy digital downloads is a complete ecommerce solution for selling digital products in a light, performant, and easy to use plugin. All created by our global community of independent web designers and developers. The reality of refunds for digital products easy digital downloads. Upon activation, its ready for you to create a product, price it, and sell it. How to use easy digital downloads to sell online courses. If the gateway used for the purchase supports refunds and is configured properly, setting the status to refunded will reveal an option to refund the. Fixed a bug with recording earnings for downloads when manually creating payments.
Grid display your edd downloads inside a responsive grid. Weve explained what you should do if a customer requests a refund, but heres our last piece of advice. Find answers to commonly asked questions about orders, product. Some payment gateways allow you to process refunds in your merchant account directly from the view order. We will process your refund as soon as were able to. The only word i can use to describe the easy digital downloads design is minimalistic. Sell flexible subscriptions through easy digital downloads. Both plugins are awesome in their own right, but there are some clear distinctions that could make one or the other an ideal choice depending on the scope and goals of your project.
Easy digital downloads sell digital downloads with wordpress. Given the nature of downloadable digital items, we do not generally offer a refund or credit on a purchase unless required under australian consumer law or other relevant consumer protection laws. And if youre involved in the ecommerce business, whether its an online store, digital software or a saas, a couple of the most basic legal aspects you must. We try our best to provide the most accurate information, but details do change. How to sell digital downloads with wordpress and easy. You may use the easy digital downloads terms of agreement as an example. Terms and conditions and refund policy easy digital downloads. Easy digital downloads simple ecommerce for selling. Some retailers do have a window of opportunity to apply for a refund on a download purchase if you change your mind.
Easy digital downloads drip marketing automation plugin. Easy digital downloads is a solution which not only helps you to set up a digital store but also offers some versatile settings to handle taxrelated issues. The easy digital downloads addon adds support for both edd, the software licensing addon and the frontend submission addon. Digital products such as mobile apps, downloads, interactive websites, and platforms, or saas apps all have unique privacy considerations by virtue of being downloaded from or connected to the internet. Once youve found our plugin you can view details about it such as the the rating and description.
Wordpress plugin for easy digital downloads features 100% free open source plugin on. Enter the name of the product for which youd like a refund, as well as the order number for this purchase. Easydigitaldownloads or edd for short allows you to use your existing wordpress skills to create download pages for your digital products. As long as the commission hasnt actually been paid out its very easy for easy digital. Another huge benefit of easy digital downloads from a user perspective is that it is very easy to use. Here, you can download all the files associated with your order. Digital products like ebooks, cheat sheets, checklists and videos appear to be the way forward for bloggers looking to earn a living. Because its lightweight in nature, you can configure your tax settings in a few seconds. Accept payments through paypal pro and paypal express. Download easy digital downloads manual purchases 2. Mar 11, 2020 easy digital downloads is a popular ecommerce solution for wordpress that was created to help website owners sell digital products such as ebooks, documents, music, graphic designs and more. Easy digital downloads is a popular ecommerce solution for wordpress that was created to help website owners sell digital products such as ebooks, documents, music, graphic designs and more the plugin is free to download, and, as with other highquality wordpress solutions, its functionality can be extended by many free and premium addons. Request a refund for apps or content that you bought from.
Jan 02, 2020 this is another reason easy digital downloads works so well. We are big fans of both easy digital downloads edd, the shopping cart of our choice, and drip, the email marketing automation tool of our choice thus were happy to announce the launch of the completely free easy digital downloads drip, the easiest way to integrate edd with drip. With the paypal adaptive payments gateway integration, you can easily split payments with up to 6 different receivers at the same time. Easy digital downloads helps to sell digital products with wordpress.
Although it depends on the theme you are using, if you opt for a responsive theme, the plugin seems to work quite well so that everyone who uses mobile devices can see your products okay. Access to the subscription is removed as soon as a refund is issued. Outside of the refund window, or for subscriptions with a billing period one month or less in length, cancellation turns off. Terms and conditions and refund policy easy digital. Easy digital downloads is a complete ecommerce solution for wordpress. How to sell digital downloads with wordpress and easy digital downloads now that youve been convinced of why you should use this ecommerce plugin for wordpress to sell digital downloads online, its time to see just how easy it is to use and how quickly. Rather that attempting to provide every feature under the sun, easy digital downloads makes selling digital simple and complete by providing just the features you need. First use your merchant gateway admin panel to refund the amount needed. About the company easy digital downloads is a sandhills development project. If the main product description does not match what it actually offers. If you have not received your code, or need to cancel or reschedule service, call best buy customer service at 1888best buy 18882378289. We firmly believe in and stand behind our products 100%, but we understand that it cannot work perfectly for everyone all of the time.
Enhance easy digital downloads by purchasing a pass, or individual extensions. For this document well use 30 days as an example timeframe. We may receive compensation if you sign up for or purchase products linked to below. So as a digital store owner, you need a framework which can tabulate your taxes in an organized way. Once enabled, the plugin will allow you to configure a list of the currencies you would like to accept. This is a developers portal for easy digital downloads and should not be used for support. The reality of refunds for digital products easy digital. Downloadable or digital software products all sales are final downloadable software all of the downloadable software resold by function much like a scratchandwin lottery ticket.
Easy digital downloads, llc may occasionally send you emails related to the purchase of products from our company. This is another reason easy digital downloads works so well. Most importantly, of course, you can install it by simply clicking install now. When an user refunds a download triggered on every download refunded on a. These days you dont even need a fancy woocommerce installation or a full blown ecommerce shop. Easy digital downloads cannot process partial refunds at this time. For multiple refund requests on a single account, the titles and order numbers should be separated by a comma without a space. You can set each receiver up with a specific percentage of the payment within the settings for this gateway. Jan 12, 2019 how to sell digital downloads on etsy. Regardless of the type of product you sell, refunds are a reality for businesses of all sizes. Edd member downloads connects your restrict content pro powered site to easy digital downloads, and it lets you offer subscription plans that give your members access to a specified number of free unique downloads each subscription period based on the subscription level the member has. Currency switcher for easy digital downloads allows your visitors to select in which currency they would like to see your prices, as well as complete transactions in such currency how it works.
In some cases we might ask you for the opportunity to resolve the issue for you. We will never sell or release your email to any third party vendors. I received a request for a refund on a digital item sold. Refunds may only be issued within 30 days of the purchase date. Everything needed to get started with easy digital downloads. Ive been using both plugins for quite awhile now and would like to explain some of their main differences. Once weve emailed the product key, it will be deemed used or opened, similar to scratching.
Easy mtd vat is a super simple windows application that imports vat figures held in an excel spreadsheet or csv file then submits them to hmrc in compliance with making tax digital for vat. Easy digital downloads simple ecommerce for selling digital. Many geek squad services, both in store and online, are available for purchase on with redemption via an emailed code. Whether it is software, documents, photos, ebooks, songs, graphics, or any other type of media file, easy digital downloads provides a complete system for effortlessly selling your digital products. Such currencies will then appear in a list, displayed as a widget, which your users can use to. In dollars, thats about 10% worth of revenue refunded. When using this addon, your edd clients will automatically be granted permissions to submit support tickets. I am not an expert with either of these plugins, so if i get something wrong dont hesitate to provide more accurate infos via the comments section below.
Jan 18, 2020 themeforest sells digital products and they place their policy on returns and refunds in the envato market terms page. If we fail to respond to your support post in 48 hours business days only. This means that your shop is hosted by gumroad, and you simply integrate with your website by embedding links or descriptions for your products. Cases we offer refund if the product you purchased is completely nonfunctional. Plugin licensing easy digital downloads and all extensions, unless otherwise stated, are licensed under the gnu general public license. If the payment is adjusted in easy digital downloads before paypal has processed it, a partial refund could result in the order being marked as wholly. Do you put in your information that you do not refund on digital downloads. Downloading a digital item if you have an etsy account, after your purchase youll see a view your files link which goes to the downloads page. In case you missed it, it was a pretty significant bug fix release with 24 fixes, a few tweaks, and 3 new enhancements.
Its easy to become defensive, annoyed, or hurt when someone asks for their money back. Enhanced ecommerce tracking for easy digital downloads. Please refer to the company website for the most uptodate information on any lead or recommendation. This plugin is a tested and true timesaver for all multivendor easy digital downloads stores. Jan 26, 2020 this post attempts to fill in the blanks with some differences and similarities between the two popular ecommerce plugins, s2member s2 and easy digital downloads edd. While there hasnt been much research conducted on the topic of refunds for digital products, we are happy to share some fast facts weve seen for easy digital downloads over the last year. Documentation, articles, tips, and communication with our friendly support team. Provides a cryptocurrency payment gateway for easy digital downloads 2. Apr 02, 2020 this will download the latest developer copy of easy digital downloads. As its name in implies, it makes selling digital products from your website a breeze. Easy digital downloads tutorial for wordpress indepth.
Apr 10, 2018 while there hasnt been much research conducted on the topic of refunds for digital products, we are happy to share some fast facts weve seen for easy digital downloads over the last year. If you see the report or report a problem button next to the item that you want to request a refund for, click it. The biggest difference between easy digital downloads and gumroad is that easy digital downloads is software that youll download and run on your websites servers, while gumroad is a hosted solution. Before asking for a refund, please allow us to try and resolve any difficulties you are experiencing by opening a support ticket. How to complain to a company if you didnt get what you paid for. They also have related order items, which are the specific items refunded. Slider create multiple sliders to show off your edd downloads. Request for refund for digital item downloaded jump to solution.
Over the last 12 months, in terms of number of sales, around 9% of all completed sales were later refunded. Please visit for your questions related to devices and digital services. Two images were purchased, and despite the buyer saying they were purchased in. Second, update the payment record in your edd store under downloads payment history. Sample return and refund policy template free download. I have this, it doesnt mean that there may not be a time when someone still asks but i felt if it happened i could say that it was in writing i dont do this. How to sell digital downloads with wordpress and easy digital. Under downloads settings misc youll find the terms of agreement settings. In the search field type gourl easy digital downloads and click search plugins. You can have it up and running in a matter of minutes.
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